Mutley Pro Course Terms & Conditions

These Terms & Conditions (“Terms”) govern your participation in the Mutley Pro DogPro Course (“Course”) and use of associated Mutley Pro materials, coaching, and software. By enrolling in the Course, you acknowledge that you have read, understood, and agreed to these Terms.

1. Payment & Enrolment

1.1 All course fees must be paid in full prior to the commencement of the Course.
1.2 Access to course materials, coaching, or community participation will not be granted until payment is received in full.
1.3 All fees are stated in Australian Dollars (AUD) unless otherwise specified.

2. Refund Policy & Performance Guarantee

2.1 At the completion of the Course, participants who have met all course completion criteria will be eligible for a 100% refund.
2.2 The criteria will be outlined at the beginning of the Course and must be met in full. Partial completion does not qualify for a refund.
2.3 Refund requests will be processed within 14 business days of Course completion.
2.4 Refunds will be issued for the exact amount paid at the time of enrolment. If payment was made in a currency other than AUD, the refund will be processed for the same amount received in AUD at the time of enrolment — not at the exchange rate at the time of refund.
2.5 In lieu of a cash refund, participants may elect to apply their refund toward a Mutley Pro software subscription.
2.6 Refunds will not be granted prior to completing the full 30-day program.
2.7 Refunds are not available for change of mind, lack of effort, or partial participation.

3. Commitment & Effort

3.1 Participants are expected to put in 100% effort to implement the strategies and tools provided.
3.2 Mutley Pro is not liable if you do not achieve the outcomes you were hoping for, as results depend on your individual implementation, business circumstances, and effort.
3.3 Illness or personal emergencies: if you are unable to attend due to illness or extenuating circumstances, your enrolment will be transferred to the next available course cycle. Refunds will not be issued until the course criteria is met in full.

4. Conduct & Behaviour

4.1 Mutley Pro maintains a professional, safe, and respectful learning environment.
4.2 Bullying, harassment, disruptive behaviour, or unprofessional conduct toward instructors, team members, or other participants will not be tolerated.
4.3 Mutley Pro reserves the right to remove participants from the Course without refund if conduct is deemed unsatisfactory.
4.4 Participants agree not to post negative reviews arising from their own failure to complete course criteria or to qualify for a refund.

5. Confidentiality & Privacy

5.1 You agree to respect the privacy and confidentiality of other participants and their businesses.
5.2 Sharing, discussing, or disclosing sensitive or private information outside the Course environment is strictly prohibited.
5.3 Mutley Pro respects your privacy and will not disclose your personal or business information outside the scope of the Course without your consent, except where required by law.

6. Intellectual Property

6.1 All course materials, content, systems, templates, videos, written materials, and coaching frameworks remain the exclusive property of Mutley Pro.
6.2 All materials are protected by copyright law and may not be copied, reproduced, distributed, or used for any purpose outside your personal participation in the Course.
6.3 Participants may not resell, repackage, or deliver Mutley Pro course materials in any form without prior written consent.

7. Technology & Access

7.1 Participants are responsible for maintaining the necessary technology (internet, device access, etc.) to participate in the Course.
7.2 Mutley Pro is not responsible for technical issues outside of its control (e.g., participant hardware failures, internet outages).
7.3 Course access is non-transferable and may not be shared with third parties.

8. Limitation of Liability

8.1 Mutley Pro makes no guarantees regarding specific financial or business outcomes from the Course.
8.2 To the extent permitted by law, Mutley Pro excludes all liability for loss, damage, or injury arising from participation in the Course.
8.3 In any event, Mutley Pro’s total liability is limited to the amount of fees paid for the Course.

9. Dispute Resolution

9.1 In the event of a dispute, both parties agree to attempt to resolve the matter in good faith through direct communication.
9.2 If resolution cannot be reached, the matter will be referred to mediation in accordance with the Resolution Institute Mediation Rules.
9.3 If mediation is unsuccessful, the dispute will be referred to arbitration or litigation within the jurisdiction of New South Wales, Australia.

10. Governing Law

10.1 This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Australia, including but not limited to the Corporations Act 2001 (Cth), Competition and Consumer Act 2010 (Cth) (Australian Consumer Law), Copyright Act 1968 (Cth), and Privacy Act 1988 (Cth), together with applicable laws of each State and Territory where relevant.

10.2 By enrolling in the Course, you agree to submit to the exclusive jurisdiction of the courts of Australia, including the Federal Court of Australia and the courts of the State or Territory in which Mutley Pro is registered and operates.

10.3 If any provision of this Agreement is found to be invalid or unenforceable under Australian law, the remaining provisions shall remain valid, binding, and enforceable to the maximum extent permitted.